Front Office Executive – Hotel Grand Visava – Full Job Description

Company: Hotel Grand Visava
Location: Lonavale, Maharashtra
Job Type: Full-time
Salary: ₹15,000 – ₹18,000 a month

Front Office Executive needed to handle a variety of tasks in a fast-paced environment, focusing on guest needs with calmness, courtesy, responsibility, and reliability. Be the first point of contact, delivering an exceptional customer experience!

You will manage guest check-ins and check-outs, handle reservations, address guest inquiries, and ensure smooth daily operations at the front desk.

Key Responsibilities:

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Manage check-ins, check-outs, and reservations in a timely and efficient manner.
• Assist guests with inquiries, requests, and special requirements during their stay.
• Handle phone calls, emails, and online reservations, ensuring accurate bookings and confirmations.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Process payments, prepare invoices, and maintain accurate billing records.
• Maintain guest records and ensure confidentiality of information.
• Resolve guest complaints or concerns promptly and escalate to management if needed.
• Provide information on hotel services, local attractions, and other inquiries.
• Assist in managing guest feedback and ensuring any issues are addressed to improve overall service quality.
• Ensure the front desk area is clean, organized, and well-stocked.

Requirements:

• Proven experience in a front desk or customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and hotel management software.
• A positive attitude and a commitment to providing exceptional guest service.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A high school diploma or equivalent; a degree in hospitality management is a plus.

If you are passionate about delivering top-notch customer service and are eager to contribute to an exceptional guest experience, we would love to hear from you!

Job Type: Full-time
Pay: ₹15,000.00 – ₹18,000.00 per month
Benefits: Food provided
Schedule: Rotational shift
Experience: total work: 1 year (Preferred)
Work Location: In person