Front Office Executive – Hotel Swan – Full Job Description

Company: Hotel Swan
Location: Zirakpur, Punjab
Job Type: Fresher, Full-time
Salary: ₹15,000 – ₹18,000 a month

POSITION SUMMARY: Represents the hotel to the guest throughout all stages of the guest’s stay.

Determinate’s a guest’s reservation status and identifies how long the guest will stay.

Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Verifies the guest’s method of payment and follows established credit-checking procedures.

Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

DUTIES AND RESPONSIBILITIES:

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Direct Bell Boy to escort guests and transport their luggage to the room.
• Communicate services and amenities of the hotel to guests.
• Inform guest of the room safe and mini-bar key and room key procedures.
• Uses proper mail, package, and message handling procedures and records details in the courier Mail Register.
• Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out’s, foreign currency exchange, etc.
• Manage all online travel agent portals.
• Knows how to use front office equipment and PMS.

EXPERIENCE: Minimum of one year of hotel front desk experience, experience handling cash, accounting procedures, and general administrative tasks.

Work Remotely No

Job Types: Full-time, Fresher, Walk-In

Pay: ₹15,000.00 – ₹18,000.00 per month

Benefits:

• Food provided

Schedule: Day shift, Evening shift, Morning shift, Night shift

Supplemental Pay: Yearly bonus

Experience: total work: 1 year (Preferred)

Language: Hindi (Preferred)
English (Preferred)

Work Location: In person

Application Deadline: 20/07/2021

Expected Start Date: 17/03/2025