Front Office Executive (Receptionist) – Hotel High Point – Full Job Description
Company: Hotel High Point
Location: Tiruchchirappalli, Tamil Nadu
Job Type: Permanent, Fresher, Full-time
Salary: ₹8,792.17 – ₹20,548.84 a month
Job Summary: To ensure the smooth and efficient operation of the front office, providing exceptional customer service, managing front desk operations, and maintaining high levels of guest satisfaction.
Key Responsibilities:
- Guest Check-in/Check-out: Handle guest check-ins and check-outs efficiently, ensuring accurate room assignments and key card issuance.
- Front Desk Operations: Manage the front desk, responding to guest inquiries, resolving issues, and providing information on hotel services and facilities.
- Room Assignments: Assign rooms to guests, ensuring optimal room utilization and guest satisfaction.
- Key Control: Maintain accurate records of key card issuance and retrieval.
- Guest Services: Provide exceptional customer service, addressing guest concerns, and resolving issues promptly.
- Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless service delivery.
- Cash Handling: Handle cash, credit card transactions, and foreign exchange transactions accurately and efficiently.
- Reservations: Manage room reservations, cancellations, and modifications.
- Reports and Record-Keeping: Maintain accurate records and prepare reports as required.
- Compliance: Adhere to hotel policies, procedures, and standards, ensuring compliance with regulatory requirements.
Job Types: Full-time, Permanent, Fresher
Pay: ₹8,792.17 – ₹20,548.84 per month
Benefits:
- Food provided
- Provident Fund
Schedule: Rotational shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Experience: total work: 1 year (Preferred)
Work Location: In person