Front Office Executive (Receptionist) – Park Avenue Hotel – Full Job Description

Company: Park Avenue Hotel
Location: Bengaluru, Karnataka
Job Type: Full-time
Salary: ₹22,000 – ₹25,000 a month

Park Avenue Hotels is seeking a professional and customer-oriented Front Office Executive to manage front desk operations efficiently in Bangalore.

The ideal candidate should have excellent communication skills, a warm personality, and the ability to handle guests professionally. The candidate should be flexible to travel to other branches (Chennai & Trichy) in case of emergencies.

Key Responsibilities:

• Greet guests warmly and ensure a seamless check-in and check-out process.
• Handle reservations, room allocations, and guest inquiries efficiently.
• Maintain up-to-date records of guest check-ins, check-outs, and room availability.
• Process payments, generate invoices, and handle cash or credit transactions.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Address guest concerns and complaints professionally and provide appropriate solutions.
• Ensure compliance with hotel policies, procedures, and safety standards.
• Support the front office team during peak hours or staff shortages at other branches if needed.

Requirements:

• Minimum 1-2 years of experience in front office operations, preferably in a hotel.
• Proficiency in English and Hindi; knowledge of regional languages is an advantage.
• Hands-on experience with PMS software (e.g., IDS, Opera, or similar) is preferred.
• Strong interpersonal skills with a guest-focused approach.
• Ability to handle multiple tasks under pressure with strong problem-solving skills.
• Flexibility to travel to other hotel branches in emergencies.
• Basic knowledge of billing and accounts is an added advantage.

Compensation & Benefits:

• Competitive salary based on experience (₹22,000.00 – ₹25,000.00 per month).
• Accommodation and travel allowance (when required to work at other branches).
• Employee benefits as per company policy.

If you are a motivated professional with a passion for hospitality, we would love to have you on our team!

Job Type: Full-time
Benefits: Food provided
Schedule: Day shift, Fixed shift, Morning shift, Night shift
Work Location: In person
Expected Start Date: 01/04/2025