Front Office Executive (Receptionist) – Shree Ram Enterprises – Full Job Description
Company: Shree Ram Enterprises
Location: CBD Belapur, Navi Mumbai, Maharashtra
Job Type: Permanent, Full-time
Salary: ₹18,000 – ₹25,000 a month
Key Responsibilities:
- Guest Services: Welcome guests warmly and provide efficient check-in and check-out services. Address guest queries, requests, and complaints with professionalism and promptness. Provide information about hotel services, facilities, and nearby attractions. Assist in handling special guest requests, such as room upgrades and late check-outs.
- Reservation & Front Desk Operations: Manage room reservations and update booking systems accordingly. Coordinate with housekeeping and other departments to ensure room readiness. Process guest payments, handle billing inquiries, and maintain accurate financial records. Maintain proper documentation of guest information and records as per hotel policies.
- Communication & Coordination: Liaise with housekeeping, room service, and maintenance teams for smooth operations. Maintain effective communication with team members to ensure guest satisfaction. Handle incoming calls, emails, and walk-in inquiries efficiently.
- Safety & Compliance: Follow hotel security and safety protocols, including guest verification procedures. Ensure compliance with all hotel policies and government regulations.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 – ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Internet reimbursement
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Rotational shift
- Weekend availability
Supplemental Pay:
- Overtime pay
- Shift allowance
- Yearly bonus
Experience:
- Hospitality: 1 year (Preferred)
Work Location: In person