Front Office Executive – Semirer Digital – Full Job Description
Company: Semirer Digital
Location: Delhi
Job Type: Full-time
Salary: Negotiable
Job Description
We are looking for a Front Office Assistant to manage day-to-day office activities. You will act as the ‘face’ of our company. You will also coordinate all front desk activities, including calls, reservations, and calendar activities for the directors of the company. As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets)
- Train, supervise, and support office staff, including receptionists
- Schedule shifts
- Ensure timely and accurate team management.
- Handle complaints and specific customer requests
- Troubleshoot emergencies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company’s policies and security requirements are met
Requirements
- Proven work experience as a Front Desk Manager or Reception Manager
- Have experience of making cold calls to prospective clients
- Thorough knowledge of customer service, office management, and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word, should know how to research for data on Google and other internet platforms
- Excellent communication skills and people skills
- Good organizational skills and multitasking abilities
- Problem-solving skills
- High School diploma; additional certification is a plus
