Guest Relation Executive – Machos Entertainment Pvt.Ltd – Full Job Description

Company: Machos Entertainment Pvt.Ltd
Location: Goa, Goa
Job Type: Full-time
Salary: From ₹20,000 a month

Job Summary

We are looking for a dynamic and customer-focused Guest Relations Executive (GRE) to provide an exceptional experience for our casino guests. The ideal candidate will have a warm personality, excellent communication skills, and a background in casino hospitality. Women with experience in casino guest services, VIP handling, or front office roles are highly preferred.

Key Responsibilities

• Greet and assist guests upon arrival, ensuring a warm and welcoming experience.
• Handle VIP and high-roller guests with personalized services and special requests.
• Address guest inquiries, complaints, and concerns efficiently to ensure satisfaction.
• Coordinate with casino operations, food & beverage, and security to enhance guest experience.
• Assist in membership enrollments, loyalty programs, and promotional activities.
• Provide detailed information about casino facilities, games, events, and promotions.
• Maintain accurate records of guest interactions and preferences for personalized service.
• Monitor guest behavior and ensure compliance with casino policies and responsible gaming practices.

Requirements

• Preferred female candidates with a background in casino hospitality or luxury customer service.
• Prior experience as a Guest Relations Executive, Front Desk Officer, VIP Host, or Casino Host is a plus.
• Excellent communication and interpersonal skills.
• Fluent in [preferred languages, e.g., English, Mandarin, or other regional languages].
• Ability to remain calm and professional under pressure in a fast-paced casino environment.
• Strong problem-solving skills and a proactive approach to guest service.
• Willing to work flexible hours, including evenings, weekends, and holidays.

Job Type: Full-time
Pay: From ₹20,000.00 per month
Benefits:

• Cell phone reimbursement
• Leave encashment
• Provident Fund

Schedule: Day shift
Supplemental Pay: Performance bonus
Work Location: In person
Application Deadline: 01/04/2025
Expected Start Date: 01/04/2025