Guest Relation Executive – OdeSpa – Full Job Description

Company: OdeSpa
Location: Bengaluru, Karnataka
Job Type: Permanent, Fresher, Full-time
Salary: ₹18,000 – ₹25,000 a month

Position Title: Guest Relations Executive

Location: Ode Spa & Wellness

Reports To: Spa Manager / Operations Manager

Key Responsibilities:

• Guest Interaction:
  Greet and welcome guests upon arrival, ensuring a positive first impression.
  Assist guests with inquiries about spa services, treatments, and products.
  Provide guests with detailed information about the spa’s facilities, policies, and offerings.
• Customer Service:
  Handle guest requests, concerns, and complaints in a timely and professional manner, ensuring satisfaction.
  Follow up with guests post-treatment to gather feedback and ensure they had a pleasant experience.
  Maintain a calm and friendly demeanor even in high-pressure situations.
• Booking & Reservations:
  Manage appointment bookings and reservations for spa treatments, ensuring accurate scheduling.
  Assist guests in selecting appropriate services based on their preferences and needs.
  Process payments and handle guest transactions in accordance with company protocols.
• Guest Experience Enhancement:
  Ensure the spa environment is welcoming, clean, and organized at all times.
  Suggest enhancements or upgrades to guests (such as additional treatments, products, or packages).
  Offer personalized recommendations to guests based on their preferences and past visits.
• Administrative Tasks:
  Maintain accurate guest records, including preferences and past treatments.
  Assist with marketing or promotional activities to attract new guests.
  Ensure all front desk operations are carried out smoothly and in compliance with company standards.
• Collaboration:
  Work closely with other spa team members (therapists, technicians, etc.) to ensure a seamless guest experience.
  Assist with training new staff members on guest relations procedures.
• Upselling & Retail:
  Promote and sell spa retail products (oils, skincare, etc.) that complement the services offered.
  Actively contribute to the spa’s revenue targets by suggesting add-on services and packages.

Key Skills & Qualifications:

• Strong interpersonal and communication skills.
• Customer-focused with a passion for providing an outstanding guest experience.
• Ability to multitask and handle different tasks simultaneously.
• Experience in the hospitality, wellness, or spa industry is a plus.
• Knowledge of spa services and wellness treatments preferred.
• Basic computer and reservation system proficiency.

Personal Traits:

• Friendly, professional, and approachable.
• Detail-oriented and organized.
• Calm under pressure with the ability to think quickly on your feet.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 – ₹25,000.00 per month

Benefits: Paid sick time

Schedule: Rotational shift

Experience: total work: 1 year (Preferred)

Work Location: In person