Guest Relations Executive (Female Only) – Sonidero Hospitality Private Limited – Full Job Description

Company: Sonidero Hospitality Private Limited
Location: Panaji, Goa
Job Type: Permanent, Full-time
Salary: ₹2,50,000 – ₹3,50,000 a year

Job Overview: We are seeking a warm, professional, and customer-focused Guest Relations Executive to represent our microbrewery taproom.

As the first point of contact for our guests, you will create a welcoming atmosphere, manage reservations, handle guest inquiries, and ensure an exceptional customer experience. The ideal candidate has excellent communication skills, a passion for hospitality, and a charming personality that enhances guest engagement.

Key Responsibilities:

• Guest Reception: Greet and welcome guests with a friendly and professional demeanor.
• Reservations & Seating: Manage bookings, walk-ins, and seating arrangements to optimize the guest experience.
• Customer Service: Address guest inquiries, concerns, and special requests promptly and professionally.
• Personalized Experience: Assist guests in understanding the menu, beer selections, and special offerings.
• Brand Representation: Serve as an ambassador of the tap room, sharing its story, values, and offerings.
• Complaint Resolution: Handle customer feedback and resolve issues with diplomacy and efficiency.
• Event Coordination: Support brewery events, beer tastings, and promotional activities.
• Payment Assistance: Guide guests with billing inquiries and ensure smooth payment processing.
• Clean & Organized Reception Area: Maintain a tidy and welcoming front desk or hostess area.

Qualifications & Skills:

• Prior experience in guest relations, hospitality, or front-of-house roles is preferred.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to customer service.
• Well-groomed, professional appearance with a confident and friendly personality.
• Ability to multitask in a fast-paced environment.
• Proficiency in reservation management systems or POS software is a plus.
• Fluency in English; knowledge of additional languages is an advantage.
• Flexible to work evenings, weekends, and holidays as required.

Job Types: Full-time, Permanent
Pay: ₹250,000.00 – ₹350,000.00 per year

Benefits:

• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Ability to commute/relocate:

• Panjim, Goa: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 3 years (Preferred)

Location:

• Panjim, Goa (Preferred)

Work Location: In person

Speak with the employer +91 9060483731