Guest Relations Executive – Nutech realty Projects Pvt Ltd – Full Job Description
Company: Nutech realty Projects Pvt Ltd
Location: T Nagar, Chennai, Tamil Nadu
Job Type: Full-time
Salary: ₹15,000 – ₹35,000 a month
Job Description: Guest Relations Associate
We are seeking a dedicated Guest Relations Associate to join our team and provide exceptional service to our valued guests.
- Greet guests upon arrival and review arrival lists to identify VIP guests
- Provide detailed information about the hotel’s amenities, services, and local attractions
- Address guest concerns and complaints, escalating to the Guest Relations Manager when necessary
- Provide personalized care for guests with special needs, including disabled guests, elderly individuals, children, and VIPs
- Support front desk operations to ensure efficient check-ins and check-outs
- Recommend off-site amenities, such as tourist areas, dining establishments, and shopping establishments to enhance the guest experience
- Ensure strict compliance with all relevant health and quality standards
- Meticulously record all customer interactions in a detailed logbook or customer relationship management (CRM) software
- Generate daily operations reports and relevant guest/customer statistics for analysis and improvement
- Mentor, guide, and provide valuable coaching support to junior team members, fostering a positive and productive work environment
Job Type: Full-time
Pay: ₹15,000.00 – ₹35,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Weekend availability
Supplemental Pay: Performance bonus
Work Location: In person