office – JSG Consulting – Full Job Description

Company: JSG Consulting
Location: Sirsa, Haryana
Job Type: Permanent, Full-time
Salary: ₹10,000 – ₹15,000 a month

A Front Office Desk role is crucial in any organization, especially in hospitality, corporate offices, and healthcare settings. The front desk serves as the first point of contact for visitors, clients, and employees, ensuring smooth operations and customer satisfaction.

Roles & Responsibilities of a Front Office Desk Executive:

• Reception & Customer Service:
  Greet visitors and provide a warm welcome.
  Answer phone calls, respond to emails, and handle inquiries.
  Assist guests/customers with check-in/check-out procedures (in hotels or offices).
  Address customer complaints or direct them to the appropriate department.
• Administrative Support:
  Maintain visitor logs and appointment schedules.
  Handle incoming and outgoing mail, packages, and deliveries.
  Manage office supplies and ensure front desk organization.
  Assist with filing, documentation, and data entry.
• Coordination & Communication:
  Liaise with internal teams (HR, facilities, security, housekeeping, etc.).
  Schedule meetings, conference rooms, and appointments.
  Relay messages and provide necessary information to employees and visitors.
  Coordinate travel arrangements and accommodations for guests.
• Security & Compliance:
  Ensure visitors sign in and follow security protocols.
  Issue visitor passes and monitor access to restricted areas.
  Report any suspicious activities or security concerns.
  Adhere to company policies and confidentiality guidelines.
• Technical & Financial Tasks (Depending on Industry):
  Handle cash transactions, invoices, or billing (especially in hotels or clinics).
  Use front desk software, booking systems, or CRM tools.
  Maintain records of customer interactions and transactions.

Key Skills Required:

• Excellent communication & interpersonal skills
• Customer service-oriented attitude
• Multitasking and time management
• Proficiency in office software (MS Office, CRM tools)
• Problem-solving and adaptability
• Professional appearance and demeanor

Job Types: Full-time, Permanent
Pay: ₹10,000.00 – ₹15,000.00 per month
Schedule: Day shift
Work Location: In person