Reservation Executive – AccorHotel – Full Job Description

Company: AccorHotel
Location: Mumbai, Maharashtra
Job Type: Full-time
Salary: Negotiable

Job Description

Reporting to Director Of Sales of the hotel, in her absence to the Duty Manager.

Constant upkeep of Opera Cloud Reservations system through updating of rates systems, validity dates, mail messages, availability control.

Check no shows from previous day and give details to Duty Manager for processing and follow up.

Monitor occupancy for upcoming weeks, when stop sell is necessary input date into PMS and advise Front Office, Telephones and ARS allotment holders.

Reconfirm all arrivals 1 day prior to arrival and ensure all relevant information is available to Front Desk by the evening prior to arrival.

Ensure an accurate and complete guest history exists for all return guests and that details of arrivals etc. are communicated to Management.

Assist in preparation and checking of rate manual, ensure rates and rates schedule in computer system are correct.

Communication with DOS and sales department to forward all possible leads and feedback from inbound and corporate markets.

Communication between Front Office and Reservations Office open and reciprocal.

Ensure completion of daily duties, eg. Correspondence, filing, reports, etc.

Adherence to Emergency Communication procedures ensuring that

Qualifications

• 1 or 2 years of experience in reservation.
• Knowledge Opera PMS & Opera Cloud.