Senior Executive / Executive – Front Office – Sula Vineyards – Full Job Description
Company: Sula Vineyards
Location: Nashik, Maharashtra
Job Type: Permanent
Salary: Negotiable
Job Title: Senior Executive / Executive – Front Office
Employment Type: Permanent
Number of Openings: 1
Seniority Level: Executive
Job Function: Hospitality
Preferred Work Mode: Work from office
Preferred Location: Nashik, West Region
Organization: Sula Vineyards Limited
Department: Hospitality, Front Desk
Location: Beyond by Sula Resort / The Source
Position Overview:
Join us at Beyond by Sula Resort / The Source as a Senior Executive / Executive at the Front Office and be the face of our fantastic guest experience. Make every guest feel special, from the moment they walk through our doors!
Key Responsibilities:
- Be the Superstar of First Impressions: Greet every guest with a smile and a refreshing welcome drink.
- Smooth Operator: Ensure our front office runs like a well-oiled machine every day.
- Room Magic: Coordinate with housekeeping to make sure rooms are sparkling clean and ready on time.
- Guest Whisperer: Promote and upsell our beautiful guest rooms with ease.
- Welcome Wagon: Send courteous messages to guests the day before they check in.
- Health Guru: Record temperatures and check vaccination statuses of arriving guests.
- Check-In & Check-Out Pro: Make these processes as smooth and hassle-free as possible.
- Spa Enthusiast: Drive spa revenues by promoting our relaxing services.
- Feedback Collector: Gather guest feedback and turn it into glowing reviews on TripAdvisor.
- Phone Friend: Answer calls and make sure guest requests are fulfilled promptly.
- Money Minder: Follow up on any pending credit amounts with guests.
- Paperwork Ace: Submit C forms for foreign tourists within 24 hours of check-in.
- Reporting Rockstar: Create and send out monthly reports like a pro.
- Billing Boss: Accurately file NC bills.
- Night Owl: Conduct precise night audits.
- Special Requests Master: Screen arrivals in advance to ensure all special instructions and room allocations are perfect.
- Lobby Lookout: Keep the lobby looking fabulous and welcoming.
- Stationery Stocker: Ensure all stationery and accessories are well-stocked.
- First Aid Keeper: Keep the first aid box up to date and ready.
- Complaint Resolver: Address and escalate all guest complaints immediately.
- Team Leader: Ensure the duty roster is in place and shared with the team.
- Shift Shifter: Update the log messages properly in each shift.
- Real-Time Checker: Ensure real-time check-in and check-out.
- Music Maestro: Play lobby music that fits the vibe as per SOP.
Qualifications:
- Proven experience (2-3 years) in a similar role within hospitality.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in using front office software and systems.
- Diploma , Other Qualifications
- Skills Front office ,communications
For applications please share your resumes with:
[email protected] or connect on – 7796665426
