Tower Front Office Executive – Crest Property Solutions – Full Job Description

Company: Crest Property Solutions
Location: Mumbai, Maharashtra
Job Type: Full-time
Salary: Negotiable

Team: Management

Experience: Total Experience of 2-4 years. Preference will be given to residential ops.

Educational Qualifications: Any Graduate/ Hotel management

Key Competencies:

• Good relationship with the client
• Communication skills
• Team player & good in developing personality

Job Summary: To manage our front desk operations, provide exceptional customer service, and ensure a warm welcome to our visitors and residents.

Key Responsibilities:

• Receptionist Duties:
• Manage incoming and outgoing calls, responding professionally and politely.
• Greet and assist visitors, residents, and clients, providing information and guidance.
• Maintain accurate telephone registers and call tracking.
• Update and manage client contact databases.
• Front Office Management:
• Ensure reception area and common areas are clean, tidy, and well-maintained.
• Manage inventory of office supplies.
• Coordinate with residents and internal teams as needed.
• Customer Service:
• Provide exceptional customer handling and support.
• Demonstrate professionalism, courtesy, and responsiveness.
• Administrative Tasks:
• Maintain up-to-date records and databases.
• Ensure compliance with company regulations and requirements.
• Manage magazine and newspaper subscriptions, displaying latest issues.

Performance Metrics:

• Achieve Key Performance Indicators (KPIs) and Service Level Agreement (SLA) targets.
• Maintain high levels of customer satisfaction.

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