Virtual Front Desk Executive (ENGLISH SPEAKING) – The virtual management – Full Job Description

Company: The virtual management
Location: Majura Gate, Surat, Gujarat
Job Type: Full-time
Salary: Up to ₹30,000 a month

Job Title: Virtual Front Desk Representative for Rentals

Location: Majura Gate, Surat, Gujarat

Position Type: Full-Time

Salary Range: Up to ₹30,000 per month

Work Location: Office-based in Surat, Gujarat

Fluent English Proficiency Required

Why Join Us?

Looking for a dynamic, rewarding career with opportunities to grow? Join The Virtual Management, a leading provider of management services for short-term and long-term rentals across the UK, US, and UAE! As a member of our team, you’ll be an integral part of a global hospitality network, ensuring guests have unforgettable stays with top-notch service.

We’re not just offering a job – we’re offering a chance to build a career with a forward-thinking, supportive team that values your contributions and fosters career growth.

Key Responsibilities:

• Guest Experience Excellence: Handle guest check-ins and check-outs with professionalism and a personal touch.
• Customer Support: Quickly respond to guest inquiries, resolve concerns, and provide clear, accurate information about services, amenities, and local attractions.
• Team Collaboration: Work closely with our rental staff to ensure a seamless experience for our guests.
• Problem Solving: Maintain a calm, empathetic demeanor while addressing guests’ needs and providing solutions.

Qualifications:

• Fluent in English (both written and spoken)
• Prior customer service experience is a plus
• Enthusiastic about delivering exceptional guest service
• Comfortable using basic computer tools and virtual communication platforms

Benefits:

• Attractive Salary: Earn up to ₹30,000 per month
• Growth Opportunities: Access career advancement with comprehensive training and development
• Global Exposure: Be part of an international network managing properties in the UK, US, and UAE

Additional Perks:

• Food provided
• Paid time off
• Overtime pay
• Shift allowances
• Performance bonuses

Flexible Work Environment: Enjoy a variety of shift options and a team-focused, collaborative atmosphere

Shift Timings:

• Day Shift: 10:00 AM – 08:00 PM
• Night Shifts: 06:30 PM – 04:30 AM | 09:30 PM – 06:30 AM
• 6 Days a Week with a weekly off scheduled on weekdays

About Us:

The Virtual Management is an innovative management service provider founded in 2021. Specializing in maximizing returns for short-term and long-term rental properties listed on major platforms like Airbnb, Vrbo, and Booking.com, we manage properties in key global markets, including the UK, US, and UAE. Our expert team is dedicated to offering exceptional service to both clients and guests, ensuring seamless experiences and satisfaction.

Why You’ll Love Working with Us:

• Innovative Culture: We nurture creativity, embrace new ideas, and encourage growth through collaboration.
• Career Growth: We’re committed to your success with ongoing training and development programs.
• Diverse & Inclusive: We celebrate diversity and foster an inclusive, welcoming environment for everyone.
• Work-Life Balance: Enjoy flexible scheduling and a healthy work-life balance.
• Positive Company Culture: A culture that values teamwork, respect, and mutual support.

If you’re passionate about delivering world-class customer service, join our team at The Virtual Management. We provide a unique, dynamic work environment where your skills will be valued, and your growth is supported.

How to Apply:

Send your resume to [email protected] and join us in redefining guest experiences globally. We can’t wait to hear from you!

This job can also be searched as Front desk agent, Front desk executive, and Customer support.

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Benefits:

• Food provided
• Leave encashment

Schedule:

• Day shift
• Morning shift
• Night shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Shift allowance
• Yearly bonus

Ability to commute/relocate:

• Majura Gate, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Front desk: 1 year (Preferred)

Language:

• Fluent English (Preferred)

Location:

• Majura Gate, Surat, Gujarat (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person