MicroStrategy India
Nagpur, Maharashtra
Full-Time
About the Company
MicroStrategy (Nasdaq: MSTR), now operating under the brand Strategy, is a global leader in enterprise analytics, mobility software, and cloud innovation. The company empowers organizations to become intelligent enterprises through data-driven insights and cutting-edge technology solutions.
With a strong focus on analytics, AI, and financial innovation including its well-known Bitcoin treasury strategy—MicroStrategy continues to redefine how modern enterprises operate and grow.
Job Overview
MicroStrategy India is seeking a Cloud Support Engineer to provide technical support for its Business Intelligence and Cloud product suite.
The ideal candidate will be passionate about technology, possess strong troubleshooting skills, and demonstrate a customer-first mindset while working in a collaborative team environment.
Key Responsibilities
Provide technical support for MicroStrategy’s BI products and Cloud platform
Troubleshoot and resolve complex customer issues efficiently
Develop strong relationships with customers and partners through high-quality interactions
Collaborate with internal development and application teams to resolve product defects
Escalate and communicate product enhancements or defects to engineering teams
Create customer-facing technical documentation and solution guides
Support customers during working hours (approximately 12:30 PM – 9:30 PM IST)
Participate in internal development programs for continuous learning
Work effectively within a team-driven environment
Required Qualifications
Bachelor’s degree in a technical field (Engineering, Computer Science, Mathematics, Physics preferred)
Minimum 2 years of IT customer service or technical support experience
At least 1 year of experience with MicroStrategy platform usage or administration
Knowledge of Python, REST API, Java, SQL, HTML, or XML/XSL
Windows/Linux system administration knowledge
Strong analytical and troubleshooting skills
Excellent time management and multitasking ability
Strong written and verbal communication skills in English
Preferred Qualifications
Cloud certifications such as AWS, Azure, or Google Cloud
Experience working in cloud-based enterprise environments
Additional Information
The recruitment process includes online assessments (English, logic, and business). Candidates are advised to check their inbox and spam folder for assessment details.