Company: SPARK+ Technologies
Location: Remote
Job Type: Part-Time, Internship, Fresher, Contractual
Job Overview
SPARK+ Technologies is hiring a Technical Support & Documentation Intern for remote work. This role focuses on technical support, bug tracking, documentation, and improving platform usability through clear support resources.
Key Responsibilities
- Respond to technical support queries and user issues
- Identify and document bugs with screenshots and clear steps
- Maintain bug tracking sheets and technical records
- Test platform features and report functionality issues
- Create troubleshooting guides and support documentation
- Record how-to videos for common platform tasks
- Conduct online training sessions for users
- Perform testing before new feature releases
- Document product improvement suggestions
Required Skills
- Strong problem-solving ability
- Basic understanding of technical platforms and troubleshooting
- Clear documentation skills
- Good written and verbal communication
- Attention to detail and organised working style
- Familiarity with Google Sheets, Loom, and Zoom
- Ability to work independently
Benefits
- Work from home
- Flexible schedule
- Internship experience in technical operations
Contract Duration
2 Months