IN PATIENT COORDINATOR – ANDHRA PRIME HOSPITALS – Full Job Description

Company: ANDHRA PRIME HOSPITALS
Location: Guntur, Andhra Pradesh
Job Type: Full-time
Salary: Negotiable

Job Title: In-Patient Coordinator

Location: GUNTUR

Department: Patient Services / Hospital Administration

Reports To: Hospital Administrator / In-Patient Services Manager

Job Summary: The In-Patient Coordinator is responsible for managing and coordinating all aspects of in-patient care, ensuring smooth hospital admissions, timely communication between departments, and exceptional patient service. This role requires excellent organizational skills, strong communication abilities, and a patient-centric approach to healthcare services.

Key Responsibilities:

• Patient Admission & Coordination
  • Coordinate patient admissions, transfers, and discharges efficiently.
  • Ensure all required documents (insurance, consent forms, medical records) are collected and processed.
  • Assist patients and their families with admission procedures and hospital policies.
• Communication & Liaison
  • Act as a bridge between doctors, nurses, administrative staff, and patients.
  • Provide regular updates to patients and their families about treatment plans and hospital procedures.
  • Handle patient queries and escalate concerns to the appropriate departments.
• Bed Management & Scheduling
  • Monitor bed availability and manage room assignments based on patient requirements.
  • Coordinate with the housekeeping team to ensure beds and rooms are cleaned and prepared for new patients.
• Billing & Insurance Coordination
  • Ensure accurate and timely billing for in-patient services.
  • Assist patients with insurance claims, approvals, and reimbursements.
  • Liaise with the finance team to address billing discrepancies or patient concerns.
• Patient Experience & Support
  • Provide emotional and logistical support to patients and their families.
  • Ensure patient feedback is collected and addressed to improve hospital services.
  • Work closely with the nursing and support staff to enhance patient satisfaction.

Required Qualifications & Skills:

• 2+ years of experience in hospital administration, patient coordination, or healthcare customer service.
• Strong knowledge of hospital operations, medical terminology, and patient care procedures.
• Proficiency in hospital management systems and MS Office applications.
• Ability to work in a fast-paced environment and handle patient concerns with empathy.

Preferred Qualifications:

• Experience working in a multi-specialty hospital or healthcare facility.

Work Environment:

• Hospital-based role requiring interaction with multiple departments.
• Rotational shifts, including weekends and holidays, as per hospital requirements.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 – ₹35,000.00 per month

Schedule: Day shift

Supplemental Pay: Performance bonus

Work Location: In person