BPO Associate – Grrow Consultant – Full Job Description

Company: Grrow Consultant
Location: Noida, Uttar Pradesh
Job Type: Permanent, Fresher, Full-time
Salary: ₹10,439.95 – ₹35,095.62 a month

Call Center Representative

Objectives:

• Handle a large volume of inbound and outbound calls in a timely manner.
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary.
• Identify customer needs, research issues, resolve complaints, and provide solutions.
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team.
• Recommend improvements for systems and processes to boost organizational efficiency.

Responsibilities:

• Memorize scripts for products and services, and refer to them during calls.
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate.
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
• Create and maintain record of daily problems and remedial actions taken, using call-center database.
• Leverage data and insights gathered by the call center to recommend and influence process improvements.

Required Skills and Qualifications:

• High school degree or equivalent.
• Experience working in a call center or customer-support role.
• Strong active-listening and verbal-communication skills.
• Proficiency in problem-solving.
• Ability to multitask and manage time effectively.

Preferred Skills and Qualifications:

• Expertise in conflict resolution.
• Experience in customer sales.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,439.95 – ₹35,095.62 per month

Benefits: Health insurance

Schedule: Day shift

Work Location: In person

Speak with the employer: +91 7703062886