Call Center Executive – Cambridge International Academy – Full Job Description
Company: Cambridge International Academy
Location: Ranjit Avenue, Amritsar, Punjab
Job Type: Full-time
Salary: ₹10,300.81 – ₹34,343.52 a month
As a Call Centre Executive, you will serve as the first point of contact for prospective students and parents, providing information, resolving queries, and ensuring a seamless communication experience.
Key Responsibilities:
- Handle inbound and outbound calls professionally and efficiently.
- Provide detailed information about study-abroad programs, visa processes, and related services.
- Address inquiries and resolve student or parent concerns promptly.
- Schedule appointments for counseling sessions and follow up on leads.
- Maintain accurate records of calls and interactions in the CRM system.
- Collaborate with the counseling and visa teams to ensure a cohesive approach.
- Meet daily, weekly, and monthly call and follow-up targets.
Requirements:
- Minimum qualification: Bachelor’s degree or equivalent.
- 1-2 years of experience in a call center or customer service role.
- Excellent verbal communication skills in English, Hindi, and Punjabi.
- Ability to handle high call volumes with a professional and empathetic approach.
- Proficiency in MS Office and CRM tools.
- Strong interpersonal skills and the ability to work in a team environment.
- Self-motivated, goal-oriented, and capable of multitasking.
What We Offer:
- Competitive salary with performance-based bonuses.
- A friendly and supportive work environment.
- Comprehensive training to enhance your skills.
- Opportunities for career growth and development.
Job Type: Full-time
Pay: ₹10,300.81 – ₹34,343.52 per month
Schedule: Day shift
Supplemental Pay: Commission pay, Performance bonus
Education: Higher Secondary (12th Pass) (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- Telesales: 1 year (Preferred)
- Total work: 1 year (Preferred)
Language: Hindi (Preferred)
Work Location: In person
Learn more: How to Prepare for Telecaller Jobs
Learn more: Top Telecaller Interview Questions and Easy Answers (With Tips!)