Call Centre Representative – Pushpanjali Hospital & Research Centre – Full Job Description

Company: Pushpanjali Hospital & Research Centre
Location: Agra, Uttar Pradesh
Job Type: Permanent, Full-time
Salary: ₹9,431.90 – ₹29,185.04 a month

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional manner.
• Address customer inquiries, concerns, and complaints with empathy and patience.
• Provide accurate product/service information and assist with troubleshooting.
• Process orders, updates, and provide relevant information to customers.
• Maintain a positive relationship with customers and ensure high levels of satisfaction.
• Document and track customer interactions using call center software.
• Escalate issues to appropriate departments when necessary.
• Meet performance targets, such as call handling time, customer satisfaction, and quality metrics.
• Participate in training and continuous improvement initiatives to stay up to date with product and service knowledge.

Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred)
• Previous experience in a call center, customer service, or sales role is preferred.
• Strong communication skills, both verbal and written.
• Excellent listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficient in using call center software and Microsoft Office Suite.
• Positive attitude and strong interpersonal skills.
• Ability to handle difficult or upset customers with professionalism and patience.
• Flexible and adaptable to work different shifts, including evenings and weekends if required.

Job Types: Full-time, Permanent

Pay: ₹9,431.90 – ₹29,185.04 per month

Schedule: Day shift

Work Location: In person

Speak with the employer +91 9389816322