Customer Success Associate – BPO – Helpmate solution – Full Job Description
Company: Helpmate solution
Location: Gurugram, Haryana
Job Type: Full-time
Salary: ₹25,000 – ₹35,000 a month
Job Opening: Customer Success Associate (International BPO – Siemens Process)
Company: Leading International BPO
Process Name: Siemens
Location: Sector 18, Gurugram
Job Overview: We are seeking highly skilled Customer Success Associates to join our dynamic team. This role requires professionals with a strong technical background and experience in North American voice/chat processes. If you have excellent communication skills and a passion for customer support, we encourage you to apply.
Key Responsibilities:
- Handle client queries efficiently and professionally.
- Provide technical support and assistance to customers.
- Ensure a seamless customer experience by resolving issues effectively.
Requirements:
- Qualification: Bachelor’s degree in a technical field.
- Experience: Minimum 1 year of experience in a North American Voice/Chat Process (International BPO).
- Skills: Excellent English communication skills (verbal and written). Strong technical aptitude and problem-solving abilities. No MTI (Mother Tongue Influence) or RTI (Regional Tongue Influence). Strong command of grammar and professional email/chat etiquette.
Job Details:
- Salary: ₹30,000 – ₹35,000 CTC
- Shift Timings: 24/7 Rotational shifts
- Working Days: 5 days a week (2 rotational offs)
- Cab Facility: Available for odd hours only
Application Process: If you meet the above criteria and are eager to work in a fast-paced, customer-centric environment, apply now!
For more details, contact:
HR Shivani Saxena
9582010918
Job Type: Full-time
Pay: ₹25,000.00 – ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
Supplemental Pay: Yearly bonus
Work Location: In person