Customer Support Executive-International – JVW Technologies – Full Job Description

Company: JVW Technologies
Location: Noida Sector 55, Noida, Uttar Pradesh
Job Type: Permanent, Full-time
Salary: ₹30,000 – ₹50,000 a month

Job Description: Resolve customer issues and answer customer questions via e-mail, Chats and voice calls. Proficient in English, with excellent writing/reading and speaking abilities. Maintain customer satisfaction by listening calmly and responding empathetically. Identify recurring customer issues and escalate to management to find scalable root-cause fixes. Proactively raise issues/alarms that may have an impact on core deliverables or operations to leadership. Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information. Ensure compliance with procedures and SLAs while achieving quality and performance metrics. Work on the Core queues with willingness to switch between different functions as per business requirement. Drive quality, productivity, and process improvement while keep pace with team’s growth, motivating others to meet the challenges of an extremely customer-focused and metrics driven environment. Flexible to work in a 24*7 environment. 100% work from office role. We are hiring dynamic and customer-focused individuals to join our US Voice Process. As part of this role, you will handle queries from US-based customers, ensuring high-quality service delivery and customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls to assist US customers
• Provide exceptional customer service by resolving issues promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Adhere to company policies and compliance guidelines.
• Collaborate with team members and supervisors to ensure smooth operations.

Eligibility Criteria:

• Any Graduate or Undergraduate.
• Minimum 6 months of international call centre experience preferred. Freshers with excellent communication skills are also welcome to apply
• Must have excellent English verbal and written communication skills
• Must be willing to work night shifts.
• Experience in inbound callings, US support, US process, international voice process, process associate, international calling are added advantage
• Pls call Sonam 9153619895 Mohsina 8218846274 Tanya 9149313427

Job Types: Full-time, Permanent
Pay: ₹30,000.00 – ₹50,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Night shift
• Rotational shift
• US shift

Supplemental Pay:

• Commission pay
• Joining bonus

Ability to commute/relocate: Noida Sector 55, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education: Higher Secondary(12th Pass) (Required)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person