Mega Walk-in for Customer Service Voice-International BPO – TELUS Digital – – Full Job Description
Company: TELUS Digital –
Location: Noida, Uttar Pradesh
Job Type: Full-time
Salary: Full-time
Job Description:
Analyze and solve customer queries through calls.
Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead.
Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
Provide splendid customer services to customers in a friendly and courteous manner at all times.
Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
- Customer Queries Analysis: Analyze and solve customer queries
- Process Improvement Implementation: Assist execution and implementation of process improvements in the CRM team.
- Customer Experience Enhancement: Improve customer experience with client services by ensuring prompt attention and resolution of concerns.
- Compliance Assurance: Ensure compliance with company policies, procedures, code of conduct, and regulatory guidelines.
- Product & Service Promotion: Suggest effective ways to promote products and services, increasing customer satisfaction.
- Customer Service Excellence: Provide excellent customer service in a friendly and courteous manner.
- Product Knowledge Application: Possess sufficient knowledge about products and services and respond to inquiries accordingly.
- Innovation & Efficiency: Think creatively and make suggestions to improve operational efficiency, effectiveness, internal controls, or customer service.