Senior Telecalling Officer – Autotrade – Full Job Description
Company: Autotrade
Location: Gurugram, Haryana
Job Type: Permanent, Full-time
Salary: ₹30,000 – ₹35,000 a month
We are looking for a dynamic and experienced Senior Telecalling Officer to join our team at Autotrade Design Pvt Ltd. As a key player in the automotive industry, we are seeking a talented individual who can effectively communicate with customers and provide exceptional service over the phone.
Responsibilities:
- Manage a team of telecallers and ensure they meet performance targets
- Handle escalated customer calls and provide resolutions
- Monitor call quality and provide feedback for improvement
- Generate leads and follow up on customer inquiries
- Maintain accurate records of customer interactions
Objectives:
- Drive customer satisfaction and retention through excellent telecalling service
- Achieve sales targets through effective lead generation and follow-up
- Enhance team performance and productivity
Qualifications:
- Minimum of 3 years of experience in telecalling or customer service
- Excellent communication skills and phone etiquette
- Strong leadership and team management abilities
- Ability to work under pressure and meet deadlines
- Knowledge of the automotive industry is a plus
Skills:
- Excellent interpersonal skills
- Problem-solving abilities
- Attention to detail
- Proficiency in MS Office
Job Types: Full-time, Permanent
Pay: ₹30,000.00 – ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Weekend availability
Language:
- Hindi (Preferred)
- English (Required)
Work Location: In person
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