Tele Caller Executive – MKP IT Solutions – Full Job Description

Company: MKP IT Solutions
Location: Remote
Job Type: Full-time
Salary: Negotiable

We are seeking a motivated and enthusiastic Telecaller to join our team.

The primary responsibility is to connect with potential and existing customers, promote our IT software products/services, and contribute to achieving sales and customer satisfaction goals.

Key Responsibilities:

• Make outbound calls to potential customers and leads to explain our software products/services.
• Understand customer requirements and provide suitable solutions from our product portfolio.
• Handle inbound queries, address customer concerns, and provide accurate information.
• Maintain detailed records of all calls and update customer information in the CRM system.
• Schedule follow-up calls and ensure timely communication with prospects.
• Collaborate with the sales and marketing teams to align strategies and improve lead conversions.
• Achieve weekly and monthly targets for calls, appointments, and conversions.
• Stay updated on product features, industry trends, and competitor offerings.

Skills:

• Excellent verbal communication and interpersonal skills.
• Proficiency in handling CRM tools and basic computer skills.
• Strong persuasion and negotiation abilities.
• Ability to handle customer objections and provide solutions effectively.

Job Type: Full-time

Pay: ₹8,120.35 – ₹15,000.00 per month

Benefits:

• Health insurance

Schedule: Day shift

Supplemental Pay: Performance bonus

Education: Secondary(10th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• Tele sales: 1 year (Preferred)
• Total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: Remote