Tele Caller Executive – Pachouli Wellness Clinic – Full Job Description

Company: Pachouli Wellness Clinic
Location: Delhi, Delhi
Job Type: Permanent, Fresher, Full-time
Salary: ₹20,000 – ₹25,000 a month

Responsibilities:

• Manage Outbound calls promptly and professionally, providing courteous and helpful assistance to Guests.
• Schedule and manage guest appointments.
• Address guest inquiries regarding services, treatments, pricing and clinic policies, providing accurate and detailed information.
• Handle guest concerns with empathy, aiming for quick and satisfactory resolutions.
• Collaborate with clinic staff to coordinate guest appointments.
• Maintain guest records and update the guests database with accurate and relevant information.
• Follow up with guests to confirm appointments, provide reminders.
• Stay updated on clinic services, treatment options and industry trends to provide accurate information to guests.
• You may need to collaborate with other call center executives, supervisors or managers to address complex guest issues or share best practices. This involves effective communication and a willingness to work as part of a team.
• Meeting or exceeding individual and team targets related to call handling metrics and generate walk-ins for center. This may involve working towards targets and actively contributing to the company’s overall success.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 – ₹25,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person