Tele Caller Executive – Visa State – Full Job Description

Company: Visa State
Location: Mohali, Punjab
Job Type: Full-time
Salary: Negotiable

Position Title: Telecaller/Counselor

Location: Mohali phase-5

Department: Immigration office

Job Overview: A Telecaller is responsible for contacting potential customers, clients, or leads via phone to promote products, services, or gather information. They play a crucial role in generating new business opportunities, answering queries, and ensuring a positive experience for potential or existing customers.

Key Responsibilities:

• Make outbound calls to potential customers or leads from provided databases.
• Promote and sell products/services via phone calls, ensuring clear communication and persuasive language.
• Answer incoming calls and respond to customer inquiries.
• Provide detailed information about the products and services offered.
• Handle customer objections and address queries to maintain positive customer relations.
• Maintain accurate records of interactions, sales, and leads in the CRM system.
• Follow up with leads who have shown interest in services or products.
• Meet daily, weekly, and monthly targets related to calls and sales.
• Schedule appointments or demonstrations for the sales team, if necessary.
• Ensure customer satisfaction by offering excellent service and resolving issues or complaints promptly.
• Keep up-to-date with product knowledge, market trends, and competitors.

Skills and Qualifications:

• Education: High school diploma or equivalent (Bachelor’s degree is a plus).
• Experience: Previous experience in telecalling, customer service, or sales (preferably).
• Skills:
• Excellent communication skills (verbal and written).
• Strong persuasion and negotiation skills.
• Good listening skills and the ability to build rapport.
• Basic computer skills (Microsoft Office, CRM systems, etc.).
• Ability to work in a target-driven environment.
• Patience and a positive attitude.
• Multitasking and time management skills.

Preferred Qualifications:

• Experience in a call center or telesales environment.
• Knowledge of relevant industry products and services.
• Fluency in multiple languages is an advantage.

Work Environment: Office-based or work-from-home (depending on company policy).
Work hours: [Insert hours of operation]. May require flexible hours or evening shifts based on business needs.

Salary and Benefits: Competitive salary with performance-based incentives/commissions.
Health insurance, paid time off, and other benefits (as applicable).

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 – ₹25,000.00 per month

Schedule: Day shift

Language: Hindi (Preferred)
English (Preferred)

Work Location: In person