Telesales Agent – NETGAINS – Full Job Description
Company: NETGAINS
Location: Mohali, Punjab
Job Type: Permanent, Fresher, Full-time
Salary: ₹20,000 – ₹30,000 a month
Responsibilities:
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and customer support
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to facilitate future customer support
- Keep records of calls and customer support and note useful information
- Follow the quality matrix diligently
Requirements:
- Proven experience as customer support representative or other customer support/customer service roles
- Proven track record of successfully meeting customer support over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent command over the language
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
FEMALES PREFERRED
Job Types: Full-time, Permanent, Fresher
Pay: ₹20,000.00 – ₹30,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Quarterly bonus
Experience:
- Sales: 1 year (Preferred)
Language:
- Hindi (Required)
- English (Required)
Work Location: In person
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