Voice & Non voice process for International Process/Customer Support Associate – Terrasparq Tech Pvt. Ltd. – Full Job Description
Company: Terrasparq Tech Pvt. Ltd.
Location: Zirakpur, Punjab
Job Type: Full-time
Salary: ₹2,00,000 – ₹4,00,000 a year
We are hiring for Technical Customer Service Associate / Sales Administrator / Invoicing Specialist profile. Fresher and experienced candidates can apply.
Job Details:
- Shift: Night Shifts
- Working Days: 5 days working
- Ability: Ability to resolve customer queries over Call and Chat.
Requirements:
- Skills: Good English communication skills
- Qualification: Graduate (B.Tech, BCA, MCA, MBA, BBA, 3 years diploma)
Responsibilities:
- Handle customer inquiries through channels like chat and calls.
- Provide assistance and support to US team and customers with their queries and concerns.
- Maintain accurate records of interactions and transactions.
- Follow company policies and procedures while addressing customer needs.
- Collaborate with team members to ensure efficient customer service delivery.
- Adhere to quality standards and KPIs set by the company.
- Continuously improve product knowledge to better assist customers.
Job Type: Full-time
Pay: ₹200,000.00 – ₹400,000.00 per year
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Schedule: Night shift
Supplemental Pay: Overtime pay
Location:
- Commute/Relocate: Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Total Work: 1 year (Preferred)
Language:
- Language: English (Preferred)
Shift availability:
- Shift: Night Shift (Required)
Work Location: In person